From the Terms of Service last updated October 6, 2026.
This page repeats the refund and cancellation terms from our Terms of Service word for word, so they are easy to find. The Terms of Service are the binding agreement; section numbers below refer to it.
All sales are final. Once payment is processed for any billing cycle, subscription period, or one-time order, your content immediately enters the production queue. No refunds will be issued under any circumstances once payment has been received, including but not limited to: change of mind, dissatisfaction with results, failure to post content, platform policy changes, channel strikes, channel or account deletion, suspension, or loss of access on any third-party platform (including Google/YouTube security flags, "multiple sign-in," or suspected automation during your account setup — see Section 7), inability to monetize, delivery delays (whether shown in your dashboard, in email, or elsewhere — including when delivery took longer than any estimate, quote, banner, or support message suggested, or delays from queue backlog, holidays, maintenance, or industry-wide or third-party outages affecting our pipeline), bugs, errors, downtime, or incorrect displays on the Site, dashboard, checkout, or any tool we provide, or requests for redos, re-edits, re-renders, replacements, or “fixes” (creative or otherwise — see Section 5), or dissatisfaction with any AI- or automation-related characteristic of the deliverables — including final runtime or duration (including shorter or longer than any target, estimate, or label), image or clip pacing, timing, or synchronization, or other technical or subjective variance described in Section 2 and Section 5. By completing checkout, you acknowledge and agree to this policy in full.
Auto-renewing subscription. Unless you cancel before your renewal date, your plan renews automatically at the then-current price shown at checkout or in your renewal notice. You authorize us to charge your payment method on file for each renewal period (monthly or annual, as selected) without further approval. You may cancel anytime from your dashboard (My Plan → Cancel Plan); cancellation stops future renewals only — no refund for the current paid period. Production for the current cycle continues through your paid-through date. See Section 3 for full billing terms.
All Fees Are Non-Refundable. By completing a purchase, you expressly acknowledge and agree that all fees paid to White Glove Content are non-refundable, regardless of the reason. This includes but is not limited to: subscription fees, setup fees, one-time production fees, rush fees, and any other charges. Once payment is processed, your content enters the production queue immediately, and no refunds will be issued. This applies equally if you experience late or delayed delivery (including during industry-wide or vendor outages), bugs, defects, downtime, slow performance, lost sessions, upload failures, display errors, incorrect pricing displays before checkout correction, or any other technical or operational issue with the Site, dashboard, APIs, email, or third-party services we rely on — except where a refund is required by applicable law that cannot be waived, you agree that such issues do not create a refund right and do not obligate us to provide free replacement production, credits, or creative redos.
Production Begins Immediately Upon Payment. Your billing cycle begins the moment payment is processed. Content production for your cycle begins immediately. There is no grace period, cooling-off period, or cancellation window after payment is received. By purchasing, you authorize us to begin production on your behalf immediately.
Cancellation Policy: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Your current month's content will be produced and delivered in full regardless of cancellation. Cancellation does not entitle you to a refund for the current billing period. Access to your account and dashboard continues until the end of the paid period. Delivered files may be removed or deleted in accordance with the Retention and deletion of delivered files section below, regardless of subscription status.
No Refunds for Any Reason, Including:
Recurring billing disclosure (ROSCA / FTC). Subscriptions renew automatically at the price and interval shown at checkout or in your renewal notice until you cancel. Cancel before renewal: My Plan → Cancel Plan in your dashboard (or contact support@whiteglovecontent.com). Cancellation stops future charges only; the current paid period is non-refundable. We will not obtain separate authorization for each renewal if you keep a valid payment method on file and do not cancel — that is part of the subscription you purchase.
Termination by You: You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period. No refund is issued for the current period.